Shipping policy
Shipping Policy
At Crafters, every piece is handcrafted with care in Calgary, Alberta, Canada.
Processing Time
Most orders are prepared and shipped within 2–5 business days.
If your item is made to order or customized, processing may take longer. If so, we will contact you with an estimated completion date.
Shipping
We currently ship from Calgary, Alberta, Canada.
Shipping costs are calculated during checkout based on the destination and selected shipping method.
International Shipping
International shipping is available to selected countries.
Please note that import duties, taxes, and customs fees are the responsibility of the buyer and may vary depending on your country's regulations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Packaging
Every product is carefully inspected and securely packaged to ensure it arrives safely.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the product. We will work with you to resolve the issue as quickly as possible.
Questions
If you have any questions regarding shipping or your order, please contact us: