Refund policy
Return & Refund Policy
At Crafters, every product is handcrafted with great attention to detail. We want you to be completely satisfied with your purchase.
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.
Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include photographs of the product and the packaging so we can evaluate the issue.
If the damage is confirmed, we will repair, replace, or refund the item at our discretion.
Return Shipping
Unless the item is damaged or defective, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Contact
For any questions regarding returns or refunds, please contact: